Privacy Policy
Last updated: 03/05/2026
1. Information We Collect
When you use our services or contact us, we may collect the following information:
- Name and contact details (phone, email, address)
- Information about your drainage issue
- Property location and postcode
- Payment information when you use our services
2. How We Use Your Information
We use your information to:
- Provide drainage services you have requested
- Contact you about your enquiry or booking
- Send appointment confirmations and reminders
- Improve our services
- Comply with legal obligations
3. Data Storage and Security
We store your data securely using industry-standard encryption. We keep your information only as long as necessary to provide our services and meet our legal obligations — after which we delete it promptly.
4. Third-Party Sharing
We never sell your personal information. In some cases, we share data with trusted service providers who help us deliver our services. Furthermore, all such providers sign strict confidentiality agreements before we share anything.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
6. Cookies
Our website uses cookies to improve your experience. See our Cookie Policy for more details.
7. Contact Us
For privacy-related enquiries, contact us at: customerservice@emergencyplumbernewcastleupontyne.co.uk
Emergency Plumber Newcastle Upon Tyne
St Thomas Street, Newcastle upon Tyne
NE1 4LE